# IM switchboard operator

- Author: Joichi Ito
- Date: 2004-10-29T13:07:30Z


This morning I feel like an IM switchboard operator.

"Hey, ABC is hitting us 30 times a sec and our system is getting DoS'ed"

"OK, let me IM the VP Engineering at ABC"

"Here's his nick, he's waiting for your IM"

--

"Hey, I can't seem to reach XYZ."

"Hmmm... OK I found him. He says he'll IM you in 10 min so please hang on."

Don't get me wrong. I love being useful and the IM introductions and switch-boarding is a very high return on time for making connections. Much more efficient and useful than email stuff. It just feels funny. I feel like an operator answering calls like, "Hello Operator? Please get me the police!"





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#### Categories

Joi's Diary, Social Software