This morning I feel like an IM switchboard operator.
"Hey, ABC is hitting us 30 times a sec and our system is getting DoS'ed"
"OK, let me IM the VP Engineering at ABC"
"Here's his nick, he's waiting for your IM"
"Hey, I can't seem to reach XYZ."
"Hmmm... OK I found him. He says he'll IM you in 10 min so please hang on."
Don't get me wrong. I love being useful and the IM introductions and switch-boarding is a very high return on time for making connections. Much more efficient and useful than email stuff. It just feels funny. I feel like an operator answering calls like, "Hello Operator? Please get me the police!"